Bicom Systems PBXWare is widely used by hosted telephony providers and businesses. It records detailed call activity, and many PBXWare users eventually want clearer reporting and live visibility than the standard admin screens provide.
Built-in options
PBXWare includes call records and reporting features within its administration interface. These are valuable for technical review and troubleshooting. They are designed primarily for administrators rather than for a reception team or a manager glancing at a TV screen.
Exporting call records
Many organisations export call detail records and work with them in spreadsheets. This gives flexibility but is manual, slow to repeat and vulnerable to the leg-counting issues described in our article on CDR reports.
Dedicated analytics and wallboards
A dedicated platform can collect PBXWare call data, group routing legs into logical calls and present the results as live wallboards, missed-call lists and historical analytics. This is the approach NOVIQ PBX Insights takes. Bicom Systems PBXWare 7 MT is the proven integration that NOVIQ PBX Insights supports today.
Considerations for providers
Hosted providers running PBXWare multi-tenant often want to offer analytics to their customers. Important questions include:
- How customer organisations are kept separate
- Who administers each customer's dashboards
- How the service fits alongside existing provisioning processes
Considerations for businesses
- Which teams need live visibility and which need weekly reports
- Whether TV wallboards are required in shared spaces
- How caller information should be displayed
Next steps
If you use PBXWare and want to see your own call patterns more clearly, a demo using realistic scenarios is the quickest way to judge whether a dedicated analytics platform is worthwhile.
See it with your own call patterns
Book a demo of NOVIQ PBX Insights — live wallboards, call analytics and missed-call intelligence for Bicom PBXWare 7 MT.
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