Logical call intelligence
Every call tells a story. Make sure you're seeing the right one.
A customer dials in, navigates an IVR and rings 15 extensions. Your PBX may record many technical legs. NOVIQ shows one customer call.
Raw PBX records
IVR menu · option 2
Ring group · ext 201 · no answer
Ring group · ext 202 · no answer
Ring group · ext 203 · no answer
Ring group · ext 204 · no answer
Ring group · ext 205 · no answer
Ring group · ext 206 · no answer
+ 9 more routing legs
→
NOVIQ logical call
1 missed customer call
Rang 15 extensions via IVR · 10:42
Returned at 10:58
Not 15 missed calls. One customer, one story.
What creates the noise
- IVR / menu routing
- Ring-group attempts
- Multiple extensions ringing
- Transfers and forwarding
- Internal PBX routing legs
How NOVIQ helps
Related records are grouped and classified into logical calls with a clear outcome, so analytics and missed-call lists reflect reality.
No guessing
Where data is ambiguous, records remain appropriately classified rather than forced into a guess. We never promise perfect reconstruction of every routing scenario.
Your PBX has the data. NOVIQ makes it useful.
See your own call data as wallboards, analytics and missed-call intelligence.