Extension performance
Clear, fair visibility of extension and team activity
Understand how calls are distributed and handled across people and teams.
Per-extension view
- Inbound calls answered
- Outbound calls made
- Connected talk time
- Activity by period
Team comparisons
Compare groups to spot workload imbalances and coverage gaps.
Your PBX has the data. NOVIQ makes it useful.
See your own call data as wallboards, analytics and missed-call intelligence.