Missed call intelligence
Understand missed calls before they become missed opportunities
NOVIQ highlights genuine missed inbound calls and tracks whether each caller has since been called back.
Missed inbound calls · Today
01632 960 11809:14Unreturned
07700 900 45210:02Returned 10:20
020 7946 032111:47Unreturned
0161 496 077312:05Returned 12:11
Genuine missed calls
A call that rang 15 extensions is one missed customer call — not 15.
Returned-call tracking
Missed callers are matched against later outbound calls so you can see which have been returned and which still need attention.
Prioritised follow-up
Unreturned callers are listed clearly so teams can work through them.
An unanswered call is not treated as proof that the caller abandoned it.
Your PBX has the data. NOVIQ makes it useful.
See your own call data as wallboards, analytics and missed-call intelligence.