Privacy Policy

Who we are

NOVIQ IT LTD (registered in England and Wales, company number 17181051; registered office 66 Paul Street, London EC2A 4NA, United Kingdom — not a visitor address) is the controller for https://pbxwallboard.com. NOVIQ PBX Insights is a product of NOVIQ IT LTD. We are registered with the Information Commissioner's Office as Noviq It Ltd, reference ZC262286. Contact: info@noviqit.com.

What we collect

Through our contact, demo, partner, pricing and compatibility forms we collect the details you enter. Required details vary by form: name and email on every form; company on demo, partner, pricing and compatibility forms; business type on demo, partner and pricing forms; PBX platform on demo, partner and compatibility forms; and a message on the contact form. Other fields (such as phone, website, extension or customer numbers) are optional. We also record the page used, the date received, the enquiry status, staff notes and whether our internal notification email was sent. Please do not send sensitive personal information or call recordings. For security we keep a one-way hashed version of your IP address for a short-term rate limit. Our staff accounts use email and sign-in records.

Why we use it and our lawful basis

We have assessed that our legitimate interests are not overridden by your rights. You can ask us for details.

• To reply to your enquiry, arrange demonstrations, prepare quotations and discuss partnerships — our legitimate interests in responding to business enquiries, or, where you personally are entering a contract with us, steps you asked us to take before a contract.
• To notify our sales team and manage enquiries internally — our legitimate interests.
• To protect our forms and website from abuse — our legitimate interests in security.
• Optional analytics and marketing cookies — only with your consent (currently not in use).
• To answer data protection requests — legal obligation.

Marketing

Submitting a form does not add you to a marketing list.

Who can see it

Enquiries are not public. Only authorised NOVIQ administrators can view, update, export or delete them. An alert containing your enquiry is emailed to our sales mailbox.

How long we keep it

Enquiry records are deleted six calendar months after we receive them, by an automatic daily process (so deletion may happen up to 24 hours after the deadline). Changing an enquiry's status does not extend this. Notification emails, related replies and any staff exports are deleted by the same deadline under our internal procedure. Provider backups and logs may keep copies for a limited period until they expire in the normal course; they are not used for ordinary business. If you become a customer, the information we need moves to our customer records, which have their own notice and retention.

Service providers

We use Lovable for website hosting, database, staff sign-in and email delivery. Lovable uses sub-processors including cloud infrastructure and content delivery providers. Our website fonts are served from our own website.

International transfers

Some of our service providers may process personal data outside the UK. We are confirming the safeguards they use and will update this policy. Contact us for details.

Cookies

See our Cookie Policy. You can change your choices any time using "Cookie preferences" in the footer.

Your rights

You may ask to access, correct, delete, restrict or move your data, and object to processing based on legitimate interests. You may withdraw consent at any time; this does not affect earlier processing. Email info@noviqit.com. We may ask for proportionate proof of identity and will reply within one month (extendable where the law allows). You can complain to the ICO at ico.org.uk or 0303 123 1113.

Scope and changes

This policy covers this website only, not customer PBX data processed by our separate commercial service. We will update this page if anything material changes.