Platform
One clear operational picture of every call
NOVIQ PBX Insights connects to your PBX call data and turns complex technical records into wallboards, analytics and missed-call intelligence your teams can act on.
Live wallboard · Today
284
Inbound calls
261
Answered
23
Missed
197
Outbound
Inbound by hour
Unreturned missed
01632 960 11809:14
07700 900 45210:02
020 7946 032111:47
Collect
Call detail records are ingested from supported PBX platforms, starting with Bicom Systems PBXWare 7 MT.
Normalise
Logical call classification groups IVR steps, ring-group attempts and routing legs into meaningful customer calls where reliable source data permits.
Visualise
Live wallboards, TV dashboards and historical reports present the information each team needs.
Act
Missed-call lists, returned-call tracking and extension performance help managers follow up and improve.
Your PBX has the data. NOVIQ makes it useful.
See your own call data as wallboards, analytics and missed-call intelligence.