Features
Everything your phone system data can tell you
A focused set of capabilities built around real PBX data, not speculative metrics.
Live PBX wallboards
Realtime tiles for calls, answered and missed counts, with a layout designer and saved layouts.
TV dashboards
Full-screen wallboards designed for office displays and operations rooms.
Call analytics
Inbound and outbound volumes, answered rates, busiest hours and connected call duration.
Missed call intelligence
See which genuine inbound calls were missed and which remain unreturned.
Extension performance
Activity by extension and team across calls made, received and connected time.
Call explorer & reporting
Search, filter and review call history with logical call grouping.
Historical reporting
Compare days, weeks and months to understand trends.
Voice quality / MOS
Present voice quality information where the PBX provides it.
Your PBX has the data. NOVIQ makes it useful.
See your own call data as wallboards, analytics and missed-call intelligence.
