Call analytics
Call analytics built on genuine customer calls
Because analytics start from logically classified calls, your numbers reflect customers — not PBX routing noise.
What you can see
- Genuine inbound call volumes
- Answered and missed inbound calls
- Outbound activity
- Busiest hours and days
- Connected call duration
- Trends over time
Call direction accuracy
Inbound, outbound and internal calls are classified carefully, and ambiguous records stay appropriately classified rather than guessed.
Metrics such as ring time, average time to answer and caller abandonment are not presented, because the current PBX source data does not reliably support them.
Your PBX has the data. NOVIQ makes it useful.
See your own call data as wallboards, analytics and missed-call intelligence.